Cancellation Policy

Thank you for shopping at Mewaii. We strive to offer you the best shopping experience, including a flexible cancellation policy. Please review the following terms regarding order cancellations:

  1. Cancellation Time Frame: Orders can be cancelled within 24hrs of placing the order without any penalty. If your order has already been shipped, we will not be able to cancel the order. 

  2. How to Cancel Your Order: To cancel your order, please contact our customer service team at [ contact@mewaii.com ] with your order number and cancellation request. Our team will assist you with the process.

  3. Refunds: If you cancel your order before it has been shipped, we will refund the full amount to the original method of payment within 5 business days. If payment was made by credit card, the refund will be made to the same card.

  4. Cancellation Fee: If the order is cancelled after 24hrs, a cancellation fee of 20% may apply. This is to cover the cost of processing and restocking.

  5. Customized or Personalized Orders: Please note that any orders for customized or personalized items cannot be cancelled once they have been processed, as these are made to order.

  6. Pre-Order Cancellations: For pre-ordered items, cancellations can be made any time before the product is shipped. However, if the product is in the final stages of preparation or has been shipped, the order cannot be cancelled.

  7. Subscription Services: If you wish to cancel a subscription service, please do so at least 5 days before the renewal date to avoid being charged for the next cycle.

  8. Changes to Orders: If you wish to make changes to your order, please contact us as soon as possible. While we cannot guarantee changes can be made once an order is processed, we will do our best to accommodate your request.

  9. Contact Information: For any questions or concerns regarding your order or this cancellation policy, please contact us at [contact@mewaii.com].

We reserve the right to modify this cancellation policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.